Privacy Policy

Last updated 31 January 2025

Just Fix Ltd (doing business as JustFix) (‘we’, ‘us’, or ‘our’) respects and values the privacy of all users. We’ll only collect and use data in ways described in this policy, and in a way that is consistent with our obligations and your legal rights. Data protection legislation in the UK includes the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR).

This policy describes how and why we might access, collect, store, use and/or share (‘process’) your personal information when you use our services (‘services’), including when you:

Visit our website justfix.app, or any website of ours, or affiliated with ours, that links to this Privacy Policy.
Download and use our mobile app JustFix – Local Tradespeople, or any other application of ours that links to this Privacy Policy.

To enjoy our services to the fullest, please ensure you agree with our policies and practices. Reading this Privacy Policy carefully will help you understand your rights and choices, if you have any more questions, contact us using the details in Section 8 of this policy.

What information we collect, use, and why
How we collect your information
How we store and process your data
How long we keep your information
Your data protection rights
How to access your data
Changes to this policy
How to contact us

1. What information we collect, use, and why

Under the data protection legislation, we must always have a lawful basis for using your data. The following table describes how we’ll use your data, and our lawful bases for doing so:

Information Collected	How We Use It	Lawful Bases
Names Contact details Address(es) Booking/service history Payment details Transaction data Website/app/technical data	To provide and improve products/services, develop new features, and ensure technical functionality For the operation of customer accounts including the allocation of payments For queries, complaints, or claims handling	Consent Contractual necessity Legitimate interests
Names Contact details Address(es) Booking/service history Marketing preferences Website/app/technical data	For information updates and marketing purposes	Consent Contractual necessity Legitimate interests

We’ll only use your data for the purpose(s) for which it was originally collected unless we reasonably believe another purpose is compatible with the original purpose(s). We’ll always obtain your express opt-in consent before sharing your data with third parties for marketing purposes, and you can opt-out at any time.

Children's Data
Our services are not intended for use by children under 18. We don’t knowingly collect personal data from children. If we become aware of such data being processed, we will delete it promptly unless we're legally required to retain it.

2. How we collect your information

You can access certain areas of our website or app without providing any information. However, to use all features and functions available, you may need to submit or allow the collection of specific data. Depending on how you use our website or app, we may collect and store some or all of the following data.

Information Collected	How We Collect It
Names Contact details Address(es) Booking/service history Payment details Transaction data Marketing preferences	Directly from you (e.g. sign-up and/or booking via our website or app (integrated with our CRM software)
Website/app/technical data	Google Analytics

Cookies and Tracking Technologies
Our website and app use cookies and similar tracking technologies to enhance your experience and analyse website traffic. Cookies are small files placed on your device that enable features like remembering preferences and tailoring services. Here are the types of cookies we use:

Strictly Necessary Cookies: Essential for website and app functionality
Analytics Cookies: Help us understand how users interact with our services
Marketing Cookies: Help us tailor advertising to user behaviour

Non-essential cookies require your explicit consent. You can manage cookie preferences at any time using the cookie settings on our website. For further details, please refer to our Cookie Policy.

Marketing Consent
We collect marketing preferences through explicit opt-in methods, such as tick boxes on sign-up forms. You can withdraw consent at any time by:
Clicking 'unsubscribe' in marketing emails
Updating your preferences in your account settings
Contacting us using the details in Section 8 of this policy

International Data Transfers
Some of our third-party service providers may process data outside the UK. Where this occurs, we ensure appropriate safeguards, such as Standard Contractual Clauses with the UK Addendumare, are in place to protect your data to UK GDPR standards.

3. How we store and process your data

We’ll only use your data within the UK. This means your data is fully protected under data protection legislation. We’ll not share any of your data with any third parties for any purposes, subject to the following exceptions:

Within our CRM system (customer management software).
Within our payment system (Stripe).
With Fixers and service providers (to deliver our services).
If we’re legally required to share certain data in legal proceedings or to comply with legal obligations, such as regulatory requirements, a court order, or lawful requests from authorities.
If we sell, transfer, or merge parts of our business or assets, your data may be transferred to a third party. Any new owner of our business may continue to use your data in the same way(s) that we have used it, as specified in this Privacy Policy.

Automated Decision-Making and Profiling
We may use automated processes to provide certain services, such as matching Fixers to jobs based on your booking history and preferences. These decisions are based solely on the data you provide and ensure efficient service delivery. If you have concerns about automated decision-making and would like to request manual review, you can contact us using the details in Section 8 of this policy.

Acquisition of boilerPRO Ltd trade & assets
From March 2023, Just Fix Ltd acquired boilerPRO Ltd trade & assets to enhance the delivery of heating and boiler services. As part of this acquisition, Just Fix Ltd received and processed personal data originating from boilerPRO Ltd’s customer database, such as names, contact details, and service history, to consolidate customer accounts, to book or reschedule appointments, provide customer support, and offer relevant services. This data processing is carried out on the lawful bases of contractual necessity and legitimate interests, in line with the UK GDPR. Just Fix Ltd will retain and use this data only as long as required to fulfil these purposes and comply with our legal obligations.

Collaboration with KT Plumbing Ltd
From January 2025, JustFix has entered into a collaborative arrangement with KT Plumbing Ltd to assist in administrative and customer service tasks related to plumbing services. During this period, Just Fix Ltd may receive or process personal data originating from KT Plumbing Ltd’s customer database, such as names, contact details, and service history, for the limited purposes of booking or rescheduling appointments, following up on outstanding payments, and providing necessary services. This data processing is carried out on the lawful bases of contractual necessity and legitimate interests, in line with the UK GDPR. Just Fix Ltd will only retain and use this data as long as required to fulfil these tasks and comply with our legal obligations. If the collaboration leads to a permanent acquisition or merger, any significant changes to this data handling will be communicated and reflected in our updated Privacy Policy.

4. How long we keep your information

We’ll not keep your information for any longer than is necessary based on the reasons for which it was first collected. We retain data for specific periods based on its purpose, your information will therefore be kept for the following periods:

Type of Data	How Long We Keep It
Names Contact details Address(es) Account history Payment details	Until no longer necessary for the purpose collected, or you request that it be removed
Marketing preferences	Until you withdraw consent
Website/app/technical data	26 months (for analytics purposes)
Service/payment history Transaction data	7 years (for legal and tax compliance)

5. Your data protection rights

Under the data protection legislation, you have the right to be informed about our collection and use of your data. This Privacy Policy should tell you everything you need to know but if you have any questions please contact us using the details in Section 8 of this policy.

Your right of access. You can request copies of the data we hold about you.
Your right to rectification. You can request that we correct or delete inaccurate information.
Your right to erasure. You can ask us to delete your personal information.
Your right to restrict. You can ask us to limit how we can use your personal information.
Your right to object. You can object to us processing your data for a particular purpose.
Your right to withdraw consent. You can withdraw your consent at any time.
Your right to data portability. You can ask that we transfer your data to another organisation.

Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.

6. How to access your data

If you want to know what data we hold about you, you can ask us for details of that data. This is known as a subject access request (SAR) or a personal data rights request. Please contact us using the details in Section 8 of this policy.

There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.

We’ll respond to your subject access request within 1 month. Normally, we aim to provide a complete response, including a copy of your data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request.

7. Changes to this policy

We may change this Privacy Policy from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects data protection.

If significant changes are made to this policy, we’ll notify you via email or prominent notifications on our website or app before the changes take effect.

Any other changes may be immediately posted on our website and you’ll be deemed to have accepted the terms of the Privacy Policy on your first use of our website following the alterations. We recommend checking this page regularly to keep up-to-date.

8. How to contact us

To contact us about anything to do with your data and data protection, including making a subject access request, please email us at:

dpo@justfix.app

If you make a request, we must respond to you within one month.

Complaints Handling
If you have any cause for complaint about our use of your data, you have the right to complain to the Information Commissioner’s Office. We would welcome the opportunity to resolve your concerns ourselves, however, so please contact us first, using the contact details above.

We aim to resolve all data protection concerns promptly. If you’re dissatisfied with our response, you may escalate your complaint to the Information Commissioner's Office (ICO) at www.ico.org.uk.