Fixer FAQs

Got questions? Here are the most commonly asked questions and answers from the JustFix Fixer community.

What are the terms of the Fixer agreement?
Here is a copy of the Fixer agreement. 
  1. Independent Contractor Status
    You are not an employee of JustFix but an independent contractor. This means you have the freedom to manage your own schedule and choose which jobs to accept. 
  2. Quality of Service
    You are expected to provide high-quality work and adhere to industry standards. Your performance affects not only your reputation but also the JustFix brand.
  3. Compliance with Regulations
    You need to make sure that your services comply with all applicable laws, regulations, and licensing requirements in your area of operation. This includes complying with all current Health and Safety regulations. 
  4. Communication
    You will receive job alerts by SMS and WhatsApp. This is our preferred method of communication. When communicating with customers, please maintain a professional demeanour in all interactions. Clear and respectful communication is key to a successful partnership.
  5. Pricing Discussions
    Please do not engage customers in conversations about pricing. All financial matters, including fees and payments, are handled by JustFix. You will invoice JustFix for your work,  and we will pay you for all your completed jobs. 
  6. Job Acceptance
    You have the autonomy to accept or decline job offers based on your preferences and availability. Respond promptly to job notifications to maximise your opportunities. Your skills and reliability are valued. Once you have accepted a job, you are obliged to fulfil the job promptly.
  7. Liability and Insurance
    You should hold valid public liability insurance to protect yourself against potential claims or damages. If you do not have your own valid public liability insurance you must make us aware, please do so by contacting us at Fixers@justfix.app before accepting any jobs.   
  8. Removal from the Platform
    JustFix reserves the right to remove you from the platform at any time without prior notice. You can also opt out by disabling job alerts in your preferences. If you are inactive for an extended period, JustFix will provide written notice before removal.
  9. Mutual Agreement for Re-Enrolment
    Should you be removed, re-enrolment is only possible through mutual agreement with JustFix.
  10. Modifications to the Agreement
    JustFix may modify this agreement and will provide notice of any changes. Your continued engagement after changes indicates acceptance of the changes. 
Is there a Fixer app?
No, the JustFix app is a platform for customers to make bookings. All communication with you, as a Fixer will be via SMS and email. Please contact the Fixer support team on 020 8126 6222 if you have  any questions.
How do I receive jobs?

Jobs are sent via SMS to the number you registered with us

You can:

  • Accept the job.
  • Decline if it doesn’t work for you.
  • Ask a question (e.g. if you can do the job but not at the time or date requested.)

 

How often will I get jobs?
Job frequency depends on your trade and the demand in your area. If you have any concerns, feel free to contact our Fixer support team.
What if I can't make appointed time or date?

Please use the 'ask a question' option or call the Fixer support team directly on 020 8126 6222

I'm going to an appointment, what if I'm running late?
Contact our Fixer support team straight away on 0208 12 66 222 or Fixers@justfix.app so that we can inform the customer about potential delays.
I'm at an appointment. What if I need more time or materials, beyond what was agreed?
Please contact our Fixer support team on 020 8126 6222 who will be able to organise next steps and liaise with the customer.
Who do I contact for help?
Contact our Fixer support team at 0208 12 66 222 or Fixers@justfix.app for any issues, questions, or support. We're here to help!
Can I discuss pricing with the customer?
No, please do not discuss pricing with customers. JustFix manages all pricing directly so that there is transparency and consistency. Please focus on delivering your expertise in fixing and managing the job professionally. If there are extra costs (like materials or extra time), contact our Fixer support team to get approval before proceeding.
How do I invoice?

After completing your job, you’ll receive an SMS prompt to fill out our post-booking form. Simply provide your contact details, job information, and a detailed breakdown of charges for labour, materials, and sundries. Please include this same breakdown in your invoice for accurate processing. 

To ensure we can promptly take payment from the customer within 24 hours of job completion, it’s essential that you submit your final costs to us as soon as possible once the appointment is completed.

Please email your invoice to fixers@justfix.app or you can now upload invoices directly through the appointment page we send via SMS. If you have any questions please call us on 020 8126 6222.

Payments are made on the 15th and last day of each month. 

When do I get paid?
Payments are processed twice a month. Make sure to submit your invoice with a breakdown of charges no more than 48 hours after your completed appointment.