Our cancellation Policy

Everything you need to know

We charge one hour for a fixer to attend your property. If the job can be completed in the first hour, with no additional materials required, there is no additional cost. Time after the first hour is charged in 30 minute increments.

If an estimate is required, the first hour cost is still payable in order for the fixer to attend your property and quote for the job. Once an estimate is provided, you are under no obligation to accept it. Should you accept the estimate, work will progress on the agreed terms.

Your final bill will be charged when you are satisfied the work is complete.

Cancelling your booking

If you need to cancel your booking please inform us as soon as possible. Unfortunately, we charge for most cancellations because of the costs we bear upon accepting your job. Please see a breakdown of our cancellation fees below:

• A cancellation fee of £24 applies if you cancel your booking before 5:00 PM the day before. This fee is inclusive of VAT.

• If you cancel after 5:00 PM the day before your booking, we will charge the equivalent of one hour's cost.

• Any costs already incurred in relation to your job will also be charged to you.

You can find more information by contacting us at support@justfix.app